Terms of Service

Freshly cooked meals for dogs, prepared in our own kitchen and delivered the same day. Our meals are food, not medicine or veterinary advice. Portion guidance on this site is a suggestion based on typical adult dogs. If your dog is unwell, pregnant, very young, very old, or on a prescribed diet, please speak to your vet.

All prices are shown excluding GST; 18% GST is added at checkout. Prices may change, and any change applies only to orders placed afterwards — never to a plan you have already paid for. Payment is taken through Razorpay; we never see or store your card details.

We deliver within Gurugram only. An order is accepted once payment is confirmed and we've sent you a confirmation. Delivery timings are our published slots, and while we work hard to meet them, traffic and weather occasionally get in the way. Our Shipping & Delivery policy sets out how delivery works, and our Cancellations & Refunds policy governs changes, cancellations and refunds. Both form part of these terms.

Every meal's ingredients are listed on its page. Our two non-vegetarian meals contain chicken, egg and fish oil. Seasonal vegetables rotate, and the range that may appear is listed on each meal. If your dog has a known allergy, check the meal page before ordering and ask us if anything is unclear.

You can order as a guest or with an account. Keep your login details to yourself. We handle personal information as set out in our Privacy Policy.

Please don't misuse it: no attempting to break, overload or gain unauthorised access to any part of it, and no copying our content, photographs or recipes for commercial use.

We're liable for what we can reasonably control: the food we cook and the deliveries we make. We're not liable for indirect or consequential losses. Nothing here limits any right you have under Indian consumer law.

We may update these terms; the version on this page at the time of your order is the one that applies. These terms are governed by the laws of India, and disputes fall under the jurisdiction of the courts at Gurugram, Haryana.

Support@pawspantry.co.in or +91 99531 23111.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for Paw's Pantry is: Name: Nikita Dubey Designation: Proprietor Address: Aangan Gurgaon by Adani, Galleria, Sector 89A, Gurugram, Haryana 122505 Phone: +91 99531 23111 Email: Support@pawspantry.co.in We will acknowledge your grievance within 48 hours and resolve it within one month of receipt.