Cancellations & Refunds

You can change or cancel any delivery free of charge until 8 PM the day before it's due. For same-day orders, within one hour of placing it. After that we've usually started cooking, so we can't cancel it — but talk to us, we'll do what we can.

You can cancel at any point. We refund every delivery you haven't received yet, at the same per-meal price you paid — we don't take back the plan discount. No explanation needed. Message us on WhatsApp at +91 99531 23111 or email Support@pawspantry.co.in and we'll process it the same day.

We'll deliver it as soon as we can, or refund it in full. Your choice.

Every meal is cooked in our own kitchen on the morning it reaches you, in small labelled batches, and it goes out only if it's good enough for our own dog. If a bowl ever falls short of that, we want to know the same day — WhatsApp +91 99531 23111. Keep it aside rather than throwing it out, and send a photo if you can: every batch carries a label, so we can trace exactly what left our kitchen and when. Then we'll make it right straight away — a fresh bowl with your next delivery, or your money back, whichever you'd rather. Nothing to return.

Back to whatever you paid with, within 5–7 working days. We'll confirm by WhatsApp or email when it's sent.

When something goes wrong, we'd love to know what. We'll send a short note after your refund. Answering it is entirely optional and has nothing to do with your money. We're a two-person kitchen and it's how we get better.