Privacy Policy

Last Updated: November 1, 2026

Our Commitment to Your Privacy

At Paw's Pantry, trust is the foundation of everything we do. We understand that when you share information about yourself and your beloved fur-baby, you're placing your confidence in us. We take this responsibility seriously and are committed to protecting the privacy of both you and your companion.

This Privacy Policy explains how we collect, use, protect, and share your personal information and your pet's health data. We believe in complete transparency, so you can make informed decisions about the care and nutrition we provide.

Information We Collect

Personal Data

To provide you with our premium fresh meal service, we collect the following personal information:

Name: To personalize your experience and address you properly
Email Address: For order confirmations, updates, and nutritional newsletters
Phone Number: Specifically for WhatsApp communication with Pawly, our AI concierge, and delivery coordination
Delivery Address: To ensure fresh meals arrive at your doorstep on time

Pet Health Data

To create truly customized nutrition plans for your dog, we collect detailed pet profile information:

Pet Name: To personalize meal plans and communications
Breed: Different breeds have unique nutritional requirements
Age: Puppies, adults, and senior dogs need different nutrition
Weight: To calculate appropriate portion sizes
Activity Level: Active dogs require more calories than sedentary ones
Allergies: Critical for avoiding ingredients that could harm your pet
Health Goals: Whether it's weight management, coat health, or digestive support

This comprehensive data allows us to tailor fresh, homemade meals that meet your dog's specific needs.

How We Use Your Data

Meal Plan Customization

We use your pet's health data to tailor fresh meal plans—whether Vegetarian or Non-Vegetarian—specifically designed for your dog's unique nutritional needs. Every ingredient is selected with your pet's breed, age, weight, and health goals in mind.

AI Concierge Support

Your pet's data is processed by Pawly, our AI-powered nutritional concierge, to provide real-time advice, answer questions about ingredients, and offer personalized recommendations.

Fresh Delivery Coordination

We use your contact information and delivery address to coordinate with our kitchen and delivery fleet, ensuring your dog's fresh meals arrive at your doorstep on schedule.

Service Improvement

We analyze aggregated, anonymized data to improve our recipes, understand nutritional trends, and enhance our service quality.

Payment Security

We do not store your credit or debit card details.

Your financial security is paramount. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways such as Razorpay and Stripe.

When you make a payment, your card information goes directly to these secure gateways—we never see or store your complete card details.

Data Sharing & Third Parties

We never sell your data. Period.

Your privacy is not for sale. We only share the strict minimum necessary information with trusted partners who help us deliver our service:

Delivery Services: We share your name, phone number, and delivery address with our logistics partners to ensure timely delivery of fresh meals.
Secure Cloud Providers: We use industry-leading cloud infrastructure (with strict data protection agreements) to power Pawly's AI capabilities and manage our inventory systems.
Payment Processors: As mentioned above, secure gateways like Razorpay and Stripe handle all financial transactions.

All third-party partners are contractually obligated to protect your data and use it only for the specific services they provide to Paw's Pantry. We also use the Meta Pixel to measure our Facebook and Instagram ads and to show our ads to people who have visited our website.

Medical Disclaimer

Important: We Are Not Licensed Veterinarians

While Paw's Pantry and Pawly (our AI concierge) provide nutritional suggestions and meal recommendations based on the data you provide, we are not licensed veterinarians. Our advice, guidance, and meal plans are focused on nutrition and wellness, but they do not constitute professional medical diagnosis or treatment.

If your pet has specific health concerns, medical conditions, or requires dietary restrictions due to illness, please consult with a licensed veterinarian before making any changes to their diet.

Always seek the advice of your veterinarian with any questions you may have regarding your pet's health or medical condition.

Your Rights

You have complete control over your personal information and your pet's data. Your rights include:

Access Your Data: You can request a copy of all personal and pet health data we hold about you at any time.
Correct Your Information: If any details about you or your pet's profile are incorrect or outdated, you can update them through your account or by contacting us.
Request Deletion: You have the right to request that we delete your personal information and your pet's data from our systems. Please note that some information may need to be retained for legal or operational purposes (such as order history for accounting).
Opt-Out of Communications: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You can request your data in a structured, commonly used format to transfer to another service if you choose.

To exercise any of these rights, please contact us using the information provided below.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please don't hesitate to reach out.

Support@pawspantry.co.in

+91 99531 23111

Business Address

Aangan Gurgaon by Adani, Galleria, Sector 89A, Gurugram, Haryana 122505

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email or through a prominent notice on our website.

Thank you for trusting Paw's Pantry with your pet's nutrition and well-being.

Made with love for your furry family. 🐾